000-029 Exam
Found of Applying Tiv Service Delivery & Perfomance Mgmt Sol ‘09
Exam Number/Code : 000-029
Exam Name : Found of Applying Tiv Service Delivery & Perfomance Mgmt Sol ‘09
Questions and Answers : 121 Q&As
Update Time: 2010-09-01
000-029 Test information:
Section – Establish the Customer’s Baseline
Given the need to evaluate a customer’s environment, analyze the technical environment including networking, hardware, software, and security, so the customer’s environment has been evaluated.
With emphasis on performing the following tasks:
Determine size of environment (servers, locations, etc).
Determine which operating systems are being used.
Determine which third party products are in use (database, application servers, etc).
Determine which authentication and security protocols are in use.
Determine which hardware is in use and available for future expansion.
Determine the number of assets to be managed.
Given the need to understand the customer environment, analyze other third party applications the customer has including ERP applications like Service Access Point, Oracle, Seibel, PeopleSoft, or home grown application, and also IT Governance application, IT Monitoring application, IT application development application, IT asset discovery application for ITAM/ITSM, so that the current solution is identified and a migration or integration path is identified.
With emphasis on performing the following tasks:
Determine the application currently in use.
Determine weakness or pain the customer has with their current application.
Determine how the current application is integrated with other applications.
Determine if the customer wants to migrate to a new system.
Determine if they plan to include any other application into the system.
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