EX0-101 Exam
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As
Update Time: 2010-06-05
EX0-101 Price: $ 99.00
Exam : EXIN EX0-101
Title : ITIL Foundation v.3 Certification
1. In which document would you expect to see an overview of actual service achievements against targets?
A. Operational Level Agreement (OLA)
B. Capacity Plan
C. Service Level Agreement (SLA)
D. SLA Monitoring Chart (SLAM)
Answer: D
2. Which of the following is an objective of Release and Deployment Management?
A. To standardize methods and procedures used for efficient and prompt handling of all changes
B. To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)
C. To ensure that overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
Answer: D
3. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C
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