ex0-103 Exam
ISO/IEC 20000 Foundation
Exam Number/Code : ex0-103
Exam Name : ISO/IEC 20000 Foundation
Questions and Answers : 80 Q&As
Exam : EXIN ex0-103
Title : ISO/IEC 20000 Foundation
1. Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B
2. What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
Answer: D
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